RightFax December 2012 Newsletter

DECEMBER 2012
In this issue: URGENT: Avoid late fees, renew your support today! NEW: Our new office! FYI: FoIP without VoIP! FYI: Issues searching for documents? NEW: For a limited time, faxing all over the world! SUPPORT: Our Premium Support Plan HEALTHCHECK: Schedule you e-health check today TECH-TIP: Access Denied in RightFaxUtil ___________________________________ From all of us at Advantage Technologies ___________________________________ Advantage Technologies has moved! Our company is expanding! In order to accommodate our growth, we have moved into a larger office this past weekend. All our phone numbers remain the same. We are excited to start the new year in our new space! Please make note of our new address: 228 East 45th St 4th floor South New York, NY 10017 ___________________________________ Can you easily find your important business documents? Like most people looking for documents, you would have to rummage through countless folders, wasting precious time and manpower. According to the Wall Street Journal, the average executive spends more than 6 weeks a year searching for misplaced business documents! By implementing a document capture solution such as OpenText Alchemy, you can save hundreds of hours that would otherwise be spent searching documents. Alchemy is a document imaging and document managing system, allowing you to store documents digitally. You then search through your repository, retrieving any business critical files. Alchemy captures and imports documents from sources like MFPs, desktop applications,fax machines and even your RightFax server (which on its own does not have document capture capabilities). For further information about Alchemy, please, click here ____________________________________ Not Running VoIP? You can still Virtualize your Faxing! Some organizations do not have a VoIP set-up, but still require some sort of fax solution. You can leverage all the benefits and costs advantages of FoIP (fax over IP), without a VoIP infrastructure, by using a fax gateway such as our Dialogic Media Gateways (DMG). A fax gateway allows for scalability and flexibility by giving you the control whether or not you want to integrate into your current or future network infrastructure. This may be relevant if you are planning on upgrading your existing fax server or purchasing a new fax server and/or planning a VoIP implementation in the future. You still can get the benefits of using your legacy RightFax software by leveraging it with the DMG. To learn more, please click here ____________________________________ Limited time Promo celebrating OpenText's Enterprise World Conference How would you like to send faxes, for free? Following the conference held in Orlando, FL in November, OpenText introduces a special offer, a 1 year free access to the RightFax Internet Connector. Register your fax numbers and start sending faxes for free to other registered RightFax servers, anywhere in the world, without using your phone lines. Sign up now, as the offer is only available until February 14. If you would like to learn about this and other promos, such as free SecureDocs transfer and 50% off select modules, please download the PDF. Our other promotions from the November Newsletter are still available until December 31st, like saving big on upgrading your RightFax software to the latest version. ____________________________________	RightFax FaxUtil - Administrator receive "Access Denied" Summary: When logging in to FaxUtil with an administrator account, you are able to view the list of faxes in other users' folders, but receive an "Access Denied" error message when you attempt to view open any of the faxes. If you are a delegate of this user, please request that the delegator grant you this permission. Solution: Log on to Enterprise Fax Manager using another administrator account. Edit the user account that is having this problem. On the Permissions tab, place a check mark in the 'Administrator can bypass privacy restrictions' checkbox. The Administrator can bypass privacy restrictions option gives users that have the Administrative Access option selected the additional ability to view faxes in other users' mailboxes. Only an administrator that has this permission enabled can grant this permission to other users. Warning: If you uncheck the Administrator can bypass privacy restrictions checkbox on all administrator accounts, you will lose the ability to enable this option in any user account. For this reason, you should always ensure there is at least one account with this option enabled. If you have disabled this option on all user accounts you can no longer enable this setting for any users, please contact your rep for assistance. [Back to top of the newsletter] Does your RightFax solution require enhanced support? For those companies whose RightFax system is mission critical to their business, you may consider our new plan offering. The Advantage Premium Support Plan (APS) provides a higher level of support than offered in our OpenText ASP Standard Support Plan. The APS plan includes unlimited web, phone and email support as well as some enhancements such proactive monitoring of your system and no charge e-health check. To learn more about the Advantage Premium Support Plan, please download the PDF. Avoid Late Fees! Renew your support today! If you have yet to renew your RightFax support, please act soon to prevent incurring any late charges. As of December 1st, OpenText is imposing a 3% late fee for every month your support remains expired. That is 3% of the support plan price, which cannot be waived. Renew your support today, and make sure to take advantage of the promos mentioned in this and the November Newsletter. Contact your sales rep for assistance. Don't delay, schedule your comprehensive e-health check The comprehensive e-health check is one of our service offerings that reviews the performance of your RightFax implementation. Our technical team will review over 20 different aspects of your fax server to insure optimal performance and review possible issues. A detailed report with screenshots and summary of recommended actions is also included. Please contact your sales rep for more information. Advantage Certified Services: Our services include: >> Installation & Configuration >> Application Integration >> FoIP Deployments & Upgrades >> TDM to FoIP Conversions >> System Expansions >> New Build & Data Migration >> Production System Monitoring >> System Health Checks >> System Assessments >> System Usage Analysis Advantage Support Offering: Advantage is your partner for all your technical and advanced replacement support contracts. Our customers are supported by a very knowledgeable, experienced, and certified technical support team. Our plan types include: >> Standard Support >> Standard Support >> 24x7x365 Extended Support >> Premier Basic >> Premier Support >> Advanced Enterprise >> Gold Support >> Silver Support >> Platinum Support >> Advanced Replacement >> Custom contracts are also available
Phone: (212) 717-7700  | Email: info@atechnologies.com  |  www.atechnologies.com

  

HIPAA & Regulatory Compliance

OpenText RightFax enterprise fax and e-document delivery solutions support compliance with privacy and security rules by digitizing paper-based protected health information for private, secure, and auditable electronic distribution.

U.S. HIPAA regulations require health care organizations to be more efficient and to run their organizations more securely to enhance patient service and ensure the privacy and security of private personal health information.  Similar legislation specific to patient data exists in other countries such as Ontario, Canada's Personal Health Information Protection Act (PHIPA) of 2004, Section 60 of the UK's Health and Social Care Act of 2001, France's Medical Privacy Act, Article L1110-4 of 2002, or Spain's Basic Law 41/200 of 2002.  More general data privacy legislation in many countries also applies to patient information such as the European Union's Directive on Data Protection (95/46/EC) which is embodied in member countries' national legislation.
Access to private health information must be limited and its confidentiality must be diligently protected. Secure systems and processes must be in place to provide information in a timely, efficient, and cost-effective way to the people that need to use it to drive patient healthcare decisions. In addition, healthcare organizations need to provide a reliable audit trail for tracking and reporting communications.  OpenText RightFax is an essential part of many healthcare providers regulatory compliance regime, providing tamper resistant document delivery and receipt, encrypted and certified delivery options and full audit trails.

Top 5 Ways RightFax supports HIPAA & Regulatory compliance:

1. Restricts Access to Protected Health Information
2. Provides a Centralized Communications Hub For Protected Health Information
3. Secure and Encrypted Electronic Delivery of Protected Health Information
4. Tamper-resistant Information Transmission and Receipt
5. Improved Health Information Tracking and Storage

An OpenText white paper provides a brief overview of HIPAA regulations and how healthcare organizations are using technology to assist with compliance. It discusses network faxing, explores some of the advantages of implementing a network fax solutions to support HIPAA compliance initiatives, and introduces OpenText RightFax as a flexible tool for improving the security and overall efficiency of document transmission processes.

For additional information or to speak with one of our software specialists please call us toll free at  1-866-730-1700 or email us at info@ATechnologies.com

Advantage Technologies - Customer Connection November 2012

NOVEMBER 2012                                                                                                                PHONE: (212) 717-7700
In this issue: NEW: RightFax 10.5 Feature Pack 1 NEW: RightFax Connect FYI: Redundancy and Disaster Recovery NEW: RightFax Archiving AWARD: Advantage is the IX Partner of the Year! PROMOS: End of year promotions. Act Now! TECH-TIP: Display Annotation Toolbar in FaxUtil TECH-TIP: Incorrect Printer Driver RightFax 10.5 with Feature Pack 1 Building upon the release of RightFax 10.5, Feature Pack 1 does even more to create the best possible fax and document delivery software on the market. With Feature Pack 1, you get the benefits of enhanced security when using the RightFax Internet Connector, increased integrations across applications and devices, as well as support for the latest softwares and operating systems. Feature Pack 1 also introduces RightFax Connect, a cloud-based alternative that leverages your current on-premises RightFax Server, while moving the telephony component into the cloud. learn more about RightFax 10.5 Feature Pack 1 ____________________________________ Redundancy and Disaster Recovery Due to the recent tragic events caused by Hurricane Sandy on the eastern seaboard, we are reminded that disaster may strike us at any time. Therefore fax server redundancy has gained increased importance and visibility in many organizations that leverage RightFax as part of their time sensititve business processes. With RightFax, there are many disaster recovery/high availability options to consider in the event of a main server failure. learn more about RightFax Redundancy and Disaster Recovery Solutions ____________________________________ RightFax Connect-Easiest way to simplify your faxing As cloud solutions gain market acceptance and garner higher adoption rates, it should come as no surprise that RightFax now offers a hybrid solution that empowers organizations to leverage the cloud. Many companies we speak with confirm the need of an on-premises fax server to retain complete control over their data at all times for security and privacy compliance laws as well as to easily integrate with in-house systems/processes. With RightFax Connect, you can benefit from a cloud-based alternative to analog and FoIP (fax over IP) lines with a 100% outsourced telephony solution. learn more about RightFax Connect ____________________________________ RightFax Archiving Can you easily find the correct fax when you need it? Now you can with the RightFax Archive Bundle. With increased governmental document retention requirements / compliance regulations, as well as internal digital archival mandates, archiving is more mission critical than every. The RightFax Archive Bundle allows you to seamlessly and automatically move faxes from RightFax to a true electronic fax archive, search and retrieval system. learn more about RightFax Archive Module ____________________________________ Take advantage of our year-end promos! Act now to benefit from our end of the year promotions. These promos are only good until December 31, 2012!* Upgrade your outdated RightFax systems(version 9.3 or lower) to the latest RightFax 10.5 with FP 1 software, Save up to 65% MSRP! Convert your existing fax server system to the latest and greatest RightFax system and save big! That includes Cisco Faxserver, FaxPress, MESSAGEmanager and other servers. Owners of Dialogic fax boards can save $100 when converting to Dialogic SR140 software by FoIP enabling existing RightFax Document Delivery Channels. *A one year OpenText Standard or 24x7 Extended Support is required to be purchased at the same time as the RightFax Server under the conversion program. Normal support plan minimums apply to systems migrated under this program. Promotions apply to all specific purchases listed above made before December 31 st , 2012. Please speak to one of our sales agents .	Display Annotation Toolbar in FaxUtil By default, the annotation toolbar is disabled (hidden). To enable annotation, follow the steps below: Open Registry editor Navigate to: 32bit: HKEY_LOCAL_MACHINE\SOFTWARE\RightFax Client\VWR32 64bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node \RightFax Client\VWR32 Double click on the EnableAnnotations subkey and change value from 0 to 1 Close Registry Editor and re-open FaxUtil Incorrect Printer Driver Problem: when RightFax 9.4 or later is installed on a Windows 2008 R2 server, an incorrect printer drive error may occur such as: •  Failed fax conversions or incorrect conversions •  WorkServer errors in the event viewer for RightFax WorkServer Module. Cause: Windows 2008 R2 and Windows 7 do not have the HP LaserJet 4 driver by default. Solution: Add a new local printer using LPT printer port. Then choose “Windows Update” on the next screen if LaserJet 4 is not available under the Manufacturer “HP”. Select HP LaserJet 4 and complete adding the printer without sharing. Hot off the Press! At Enterprise World 2012 in Orlando, FL, OpenText recognized Advantage Technologies as their IX Partner of the Year! Not only were RightFax partners considered for this award, but also partners within the IX (Information Exchange) program were judged based on performance, innovation, customer satisfaction and technical support. This achievement is truly significant as it reinforces our belief that we have a great group of dedicated employees willing to go the extra mile for all our customers. Advantage Certified Services: Advantage offers a complete line of Certified Professional Services for RightFax, Alchemy, PSIGen, Brooktrout, and Dialogic. Our services include: >> Installation & Configuration >> Application Integration >> FoIP Deployments & Upgrades >> TDM to FoIP Conversions >> System Expansions >> New Build & Data Migration >> Production System Monitoring >> System Health Checks >> System Assessments >> System Usage Analysis Advantage Support Offering: Advantage is your partner for all your technical and advanced replacement support contracts. Our customers are supported by a very knowledgeable, experienced, and certified technical support team. Our plan types include: >> Standard Support >> 24x7x365 Extended Support >> Premier Basic >> Premier Support >> Advanced Enterprise >> Gold Support >> Silver Support >> Platinum Support >> Advanced Replacement >> Custom contracts are also available
Phone: (212) 717-7700  | Email: sales@atechnologies.com  |  www.atechnologies.com

RightFax Support and Services

Expert RightFax Engineers.

Advantage Technologies Inc. named OpenText 2011 Partner of the Year.

  RightFax Support Key Benefits: Unlimited phone, email & remote technical support. [8am - 8pm EST Mon. - Fri.] Knowledge Center Access Software Assurance and Service Releases 24x7 support, Enterprise Support & Onsite Support (Optional) Advance Replacement of Brooktrout & OpenText Hardware (Optional)

We Provide Additional value on your RightFax support renewals & software upgrades.

• Why wait in a queue when you can speak or email a real IT person?  When surveyed, over 95% of our clients rated us "Outstanding" for both technical expertise and responsiveness.
• Leverage our buying power to get you great RightFax support pricing.
• With over 14 years experience with RightFax we have proven technical expertise from planning system upgrades and migrations to designing high availability solutions.  Let our staff work with you to map out your next upgrade with our best practices and avoid costly downtime with “undocumented” upgrade issues.

 Fax-Over-IP  (FoIP), Fax Gateways , Fax Virtualization, RightFax Shared Services, Least Cost Routing, Cisco Fax,  Avaya, ShoreTel, Mitel, and MFP  Fax integrations - This is the language we speak everyday with our clients. Call us at 866-730-1700 to speak with one of our Business Associates. Support for RightFax versions 10, 9.4, 9.3, 9.0, 8.7, 8.5, 8.0, 7.2, RightFax Helpdesk, RightFax Help Desk Support

RightFax Integrations

RightFax Integrations Modules / Connectors

RightFax works with almost any application, fax-enabling the entire organization. In addition to software integrations, there are a number of custom-built modules that allow network faxing and/or secure document delivery from Multi-function Devices.
RightFax Archive Connector

• Off-loads long-term fax archival to a secure repository
• Provides easy-to-use fax archival, search and retrieval capabilities

RightFax Small Business Edition with Microsoft Exchange Module

• Permits fax sending, receiving and management through Microsoft Exchange and Microsoft Office Outlook
• Unlimited user licenses

RightFax Lotus Notes Module

• Permits fax sending, receiving and management through IBM Lotus Notes
• Unlimited user licenses

RightFax MFP Module

• Enables extended fax integration with MFPs from Canon, Hewlett-Packard, Konica Minolta, Sharp and Xerox
• Offers integrations with multiple MFPs simultaneously

RightFax PDF Module

• Converts PDF and PostScript files to fax format
• Ideal for document-centric, Mac and graphic-intensive enterprises

RightFax Searchable PDF

• Search text inside faxes stored in file shares, email attachments and more
• Easily generate searchable PDFs from MFPs and software applications
• Automatically deliver searchable PDFs to users, systems and workflows

RightFax Bar Code Routing

• Accurate distortion-resistant support for widely-used barcode formats
• Perfect for forms-processing applications and multi-branch enterprises

RightFax Shared Services Module

• Allows RightFax Enterprise Servers to share a single database
• Enables improved load-balancing, system performance and database consolidation

RightFax Web Access

• Allows fax sending, receiving and management through an Internet browser
• Provides intuitive Microsoft .NET-based Web interface

RightFax XML Generator

• Streamlines RightFax integration with third-party applications using industry standard XML
• Outputs fax image files with fax metadata in XML format

RightFax Connector for FileNet P8

• Provides inbound fax conversion, indexing, routing and storage in FileNet P8 and the automation of this process
• Provides outbound faxing from FileNet P8 repository with annotations

RightFax Connector for SAP

• Provides an interface from SAP ECC and SAP R/3 to the RightFax Server
• Enables SAP users to send and receive faxes directly from SAPoffice and other SAP applications via SAPconnect
• Supports SAP fax features for cover pages, broadcast fax and advanced fax controls

For additional information or to speak with one of our software specialists please call us toll free at  1-866-730-1700 or email us at info@ATechnologies.com

RightFax Healthcare Integration |

OpenText RightFax Solutions Provide Document and Information Security for Compliance; Offering a Cost Effective Alternative to Managing Paper-Based Fax Documents

More healthcare organizations and medical institutions use OpenText RightFax to help insure HIPAA compliance than any other Fax Server or automated document delivery solution in the U.S. Advantage Technologies has successfully implemented large scale and departmental fax solutions, while insuring a smooth transition process from paper based faxing. The key to the success of these projects has been to insure that a consultative process is employed from the onset of the project, to truly understand the workflow and inherent challenges within each department throughout the organization.

Learn More about our Healthcare Integrations:

	RightFax Integration McKesson By integrating BPA solutions with McKesson systems you can integrate with healthcare information systems and other business applications to provide...		RightFax Integration GE/IDX Business Process Automation solutions for GE Healthcare solutions provide proven and reliable enterprise fax and e-document delivery capabilities, combined...
	RightFax Integration Epic EpicCare EMR / EHR Integration with fax servers such as RightFax increases productivity, reduces labor, and minimizes paper waste.