Advantage Technologies - Customer Connection November 2012

NOVEMBER 2012                                                                                                                PHONE: (212) 717-7700
In this issue: NEW: RightFax 10.5 Feature Pack 1 NEW: RightFax Connect FYI: Redundancy and Disaster Recovery NEW: RightFax Archiving AWARD: Advantage is the IX Partner of the Year! PROMOS: End of year promotions. Act Now! TECH-TIP: Display Annotation Toolbar in FaxUtil TECH-TIP: Incorrect Printer Driver RightFax 10.5 with Feature Pack 1 Building upon the release of RightFax 10.5, Feature Pack 1 does even more to create the best possible fax and document delivery software on the market. With Feature Pack 1, you get the benefits of enhanced security when using the RightFax Internet Connector, increased integrations across applications and devices, as well as support for the latest softwares and operating systems. Feature Pack 1 also introduces RightFax Connect, a cloud-based alternative that leverages your current on-premises RightFax Server, while moving the telephony component into the cloud. learn more about RightFax 10.5 Feature Pack 1 ____________________________________ Redundancy and Disaster Recovery Due to the recent tragic events caused by Hurricane Sandy on the eastern seaboard, we are reminded that disaster may strike us at any time. Therefore fax server redundancy has gained increased importance and visibility in many organizations that leverage RightFax as part of their time sensititve business processes. With RightFax, there are many disaster recovery/high availability options to consider in the event of a main server failure. learn more about RightFax Redundancy and Disaster Recovery Solutions ____________________________________ RightFax Connect-Easiest way to simplify your faxing As cloud solutions gain market acceptance and garner higher adoption rates, it should come as no surprise that RightFax now offers a hybrid solution that empowers organizations to leverage the cloud. Many companies we speak with confirm the need of an on-premises fax server to retain complete control over their data at all times for security and privacy compliance laws as well as to easily integrate with in-house systems/processes. With RightFax Connect, you can benefit from a cloud-based alternative to analog and FoIP (fax over IP) lines with a 100% outsourced telephony solution. learn more about RightFax Connect ____________________________________ RightFax Archiving Can you easily find the correct fax when you need it? Now you can with the RightFax Archive Bundle. With increased governmental document retention requirements / compliance regulations, as well as internal digital archival mandates, archiving is more mission critical than every. The RightFax Archive Bundle allows you to seamlessly and automatically move faxes from RightFax to a true electronic fax archive, search and retrieval system. learn more about RightFax Archive Module ____________________________________ Take advantage of our year-end promos! Act now to benefit from our end of the year promotions. These promos are only good until December 31, 2012!* Upgrade your outdated RightFax systems(version 9.3 or lower) to the latest RightFax 10.5 with FP 1 software, Save up to 65% MSRP! Convert your existing fax server system to the latest and greatest RightFax system and save big! That includes Cisco Faxserver, FaxPress, MESSAGEmanager and other servers. Owners of Dialogic fax boards can save $100 when converting to Dialogic SR140 software by FoIP enabling existing RightFax Document Delivery Channels. *A one year OpenText Standard or 24x7 Extended Support is required to be purchased at the same time as the RightFax Server under the conversion program. Normal support plan minimums apply to systems migrated under this program. Promotions apply to all specific purchases listed above made before December 31 st , 2012. Please speak to one of our sales agents .	Display Annotation Toolbar in FaxUtil By default, the annotation toolbar is disabled (hidden). To enable annotation, follow the steps below: Open Registry editor Navigate to: 32bit: HKEY_LOCAL_MACHINE\SOFTWARE\RightFax Client\VWR32 64bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node \RightFax Client\VWR32 Double click on the EnableAnnotations subkey and change value from 0 to 1 Close Registry Editor and re-open FaxUtil Incorrect Printer Driver Problem: when RightFax 9.4 or later is installed on a Windows 2008 R2 server, an incorrect printer drive error may occur such as: •  Failed fax conversions or incorrect conversions •  WorkServer errors in the event viewer for RightFax WorkServer Module. Cause: Windows 2008 R2 and Windows 7 do not have the HP LaserJet 4 driver by default. Solution: Add a new local printer using LPT printer port. Then choose “Windows Update” on the next screen if LaserJet 4 is not available under the Manufacturer “HP”. Select HP LaserJet 4 and complete adding the printer without sharing. Hot off the Press! At Enterprise World 2012 in Orlando, FL, OpenText recognized Advantage Technologies as their IX Partner of the Year! Not only were RightFax partners considered for this award, but also partners within the IX (Information Exchange) program were judged based on performance, innovation, customer satisfaction and technical support. This achievement is truly significant as it reinforces our belief that we have a great group of dedicated employees willing to go the extra mile for all our customers. Advantage Certified Services: Advantage offers a complete line of Certified Professional Services for RightFax, Alchemy, PSIGen, Brooktrout, and Dialogic. Our services include: >> Installation & Configuration >> Application Integration >> FoIP Deployments & Upgrades >> TDM to FoIP Conversions >> System Expansions >> New Build & Data Migration >> Production System Monitoring >> System Health Checks >> System Assessments >> System Usage Analysis Advantage Support Offering: Advantage is your partner for all your technical and advanced replacement support contracts. Our customers are supported by a very knowledgeable, experienced, and certified technical support team. Our plan types include: >> Standard Support >> 24x7x365 Extended Support >> Premier Basic >> Premier Support >> Advanced Enterprise >> Gold Support >> Silver Support >> Platinum Support >> Advanced Replacement >> Custom contracts are also available
Phone: (212) 717-7700  | Email: sales@atechnologies.com  |  www.atechnologies.com

RightFax Support and Services

Expert RightFax Engineers.

Advantage Technologies Inc. named OpenText 2011 Partner of the Year.

  RightFax Support Key Benefits: Unlimited phone, email & remote technical support. [8am - 8pm EST Mon. - Fri.] Knowledge Center Access Software Assurance and Service Releases 24x7 support, Enterprise Support & Onsite Support (Optional) Advance Replacement of Brooktrout & OpenText Hardware (Optional)

We Provide Additional value on your RightFax support renewals & software upgrades.

• Why wait in a queue when you can speak or email a real IT person?  When surveyed, over 95% of our clients rated us "Outstanding" for both technical expertise and responsiveness.
• Leverage our buying power to get you great RightFax support pricing.
• With over 14 years experience with RightFax we have proven technical expertise from planning system upgrades and migrations to designing high availability solutions.  Let our staff work with you to map out your next upgrade with our best practices and avoid costly downtime with “undocumented” upgrade issues.

 Fax-Over-IP  (FoIP), Fax Gateways , Fax Virtualization, RightFax Shared Services, Least Cost Routing, Cisco Fax,  Avaya, ShoreTel, Mitel, and MFP  Fax integrations - This is the language we speak everyday with our clients. Call us at 866-730-1700 to speak with one of our Business Associates. Support for RightFax versions 10, 9.4, 9.3, 9.0, 8.7, 8.5, 8.0, 7.2, RightFax Helpdesk, RightFax Help Desk Support

RightFax Integrations

RightFax Integrations Modules / Connectors

RightFax works with almost any application, fax-enabling the entire organization. In addition to software integrations, there are a number of custom-built modules that allow network faxing and/or secure document delivery from Multi-function Devices.
RightFax Archive Connector

• Off-loads long-term fax archival to a secure repository
• Provides easy-to-use fax archival, search and retrieval capabilities

RightFax Small Business Edition with Microsoft Exchange Module

• Permits fax sending, receiving and management through Microsoft Exchange and Microsoft Office Outlook
• Unlimited user licenses

RightFax Lotus Notes Module

• Permits fax sending, receiving and management through IBM Lotus Notes
• Unlimited user licenses

RightFax MFP Module

• Enables extended fax integration with MFPs from Canon, Hewlett-Packard, Konica Minolta, Sharp and Xerox
• Offers integrations with multiple MFPs simultaneously

RightFax PDF Module

• Converts PDF and PostScript files to fax format
• Ideal for document-centric, Mac and graphic-intensive enterprises

RightFax Searchable PDF

• Search text inside faxes stored in file shares, email attachments and more
• Easily generate searchable PDFs from MFPs and software applications
• Automatically deliver searchable PDFs to users, systems and workflows

RightFax Bar Code Routing

• Accurate distortion-resistant support for widely-used barcode formats
• Perfect for forms-processing applications and multi-branch enterprises

RightFax Shared Services Module

• Allows RightFax Enterprise Servers to share a single database
• Enables improved load-balancing, system performance and database consolidation

RightFax Web Access

• Allows fax sending, receiving and management through an Internet browser
• Provides intuitive Microsoft .NET-based Web interface

RightFax XML Generator

• Streamlines RightFax integration with third-party applications using industry standard XML
• Outputs fax image files with fax metadata in XML format

RightFax Connector for FileNet P8

• Provides inbound fax conversion, indexing, routing and storage in FileNet P8 and the automation of this process
• Provides outbound faxing from FileNet P8 repository with annotations

RightFax Connector for SAP

• Provides an interface from SAP ECC and SAP R/3 to the RightFax Server
• Enables SAP users to send and receive faxes directly from SAPoffice and other SAP applications via SAPconnect
• Supports SAP fax features for cover pages, broadcast fax and advanced fax controls

For additional information or to speak with one of our software specialists please call us toll free at  1-866-730-1700 or email us at info@ATechnologies.com